Geoff Rowan
Geoff Rowan is the Partner and Managing Director of Ketchum Public Relations Canada.
The Art Of The Apology
From choked up business leaders to shell-shocked sports stars and bleary-eyed Barenaked Ladies, 2008 was unquestionably the year of the apology. Faux penitents and the truly sorrowful offered mea culpas across Canada at an unprecedented rate, proving that a heartfelt “I’m sorry” can be a powerful piece of communication. When it’s authentic it inspires healing [...]
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