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Inject Your Workplace With Kindness

"Be everywhere, do everything, and never fail to astonish the customer"– Macy’s Motto In today’s economy, most people would agree that providing excellent customer service is vital to a company’s success. When most people think of customer service they think of...

Boldly Conquer Your Speaking Fears

As a communications coach, I work with speakers in a variety of fields; some are top executives running large companies and others are entrepreneurs struggling to get their startups off the ground. Some are very wealthy while others have poured everything they have...

Express Yourself

Do you find it hard to say “no”? Do you find it difficult to express your needs, wants, feelings or opinions? If so, you’re not alone. Many of us struggle with communicating assertively. Assertiveness means being able to share one's needs, wants, feelings, and...

The Merits of Naked Consulting

When I graduated from college and became a management consultant, one of the first thing I was taught was how to answer questions from clients without giving away my age or lack of business experience. “Instead of admitting that you graduated from college last spring,...

Embrace Vision, Not Mission

Six weeks into his new job at Microsoft, Steve Ballmer was feeling a pang of uncertainty and began to question his decision to join his former Harvard classmate, Bill Gates, at the fledgling startup. According to Ballmer's recollection, Gates took him to dinner and...

Double Vision

Is it better like this? … or better like that? A? … or B? Which is clearer? One… or two?" Anyone without perfect vision has heard these questions before at the optometrist. And when the publisher of MOTIVATED asked me to write an article about vision, I doubt this is...