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Inject Your Workplace With Kindness

Inject Your Workplace With Kindness

“Be everywhere, do everything, and never fail to astonish the customer”– Macy’s Motto In today’s economy, most people would agree that providing excellent customer service is vital to a company’s success. When most people think of customer service they...
Wall Street Is Late To The Party

Wall Street Is Late To The Party

In 1999, after 34 years in business, Berkshire had a market capitalization that positioned it as the 74th largest American company. Yet it had no Wall Street research coverage. Stock analysts largely ignored Buffet’s masterpiece. Was it an investment company or a bona...
The New Business SCRIPT

The New Business SCRIPT

We are living through revolutionary change The 14th of September, 2008 is an important date because it’s the day the world changed. Of course history will show this as the date on which the Lehman Brothers collapsed, hurtling the world into an energy-sapping recession...
Boldly Conquer Your Speaking Fears

Boldly Conquer Your Speaking Fears

As a communications coach, I work with speakers in a variety of fields; some are top executives running large companies and others are entrepreneurs struggling to get their startups off the ground. Some are very wealthy while others have poured everything they have...
Express Yourself

Express Yourself

Do you find it hard to say “no”? Do you find it difficult to express your needs, wants, feelings or opinions? If so, you’re not alone. Many of us struggle with communicating assertively. Assertiveness means being able to share one’s needs, wants, feelings, and...